Existing customers may continue to use their existing Gene Link assigned customer number to login. This Customer Number is also referred to as the Customer ID.
Login is easier and can be achieved from any page. There is no password requirement for custom oligo orders.
The new site features order tracking and the ability to place online catalog orders. There is a password requirement for 'Order Tracking" and placing 'Online Catalog' orders.
New Customers
All new customers can place the first order without having a customer number. At Gene Link customers are assigned a number after their first order is received. All new customers are requested
to register and provide all the requested information. The order will be processed and you will be contacted if any more information is required. A Gene Link assigned customer number will be emailed
to you for future use.
Please select a category below for details
Password Requirement and Existing Customers
Password required for order tracking and online catalog products orders. This requirement is only for online catalog item products and for checking order history and status.
Password is not required for custom oligo orders.
Custom Oligo Orders and Catalog Product orders
Ordering procedure for placing custom oligo orders are different from catalog products.
Navigation and General Use
How to easily navigate our web site and other general information.
Registration, Login and Users
Customer registration information. Defined users linked to Customer Numbers.
Shopping and Checkout
Easy shopping hints.Customer billing and shipping addresses. Payment options.
Order Submission, Confirmation, Changes and Cancellation
Automated email order confirmation of submitted orders. Confirmed order changes and cancellation procedure.
Tracking Orders
View order shipment and tracking information. Review last 100 order history.
Password Requirement
Our new web site offers the security of password protection for placing catalog
orders and viewing order status and history. Customers can feel confident that their
information is protected, while enjoying the convenience of acquiring account
information immediately, at the click of a mouse. As a default, your password
will be the same as your customer number. You will be able to change it when you
log on. Please make sure that all parties ordering for your account are aware of
the password. We advise that password be changed only after consultation with
all 'users' of the account, specifically after approval by of the Laboratory
Director or Principal Investigator.
Forgot Password
Password will be emailed to the email address in the 'Ship To' information of the Account Profile. The email address entered for the 'email password' should exactly match the one on file.
Customer Number and 'User'
At Gene Link 'Customer Numbers' are assigned to Principal Investigators, Laboratory Directors or Independent Laboratories. Researchers within the same 'laboratory' use the same Customer Number.
Individual researchers are termed as 'User' and registered. All orders placed are thus linked to a customer number and a user. A new researcher in a laboratory registers under the 'Customer Number' account.
Custom Oligo Orders
Gene Link online custom oligo ordering system and online customer registration was initiated in 1998. Since 1998 all customers who ordered have
a Gene Link assigned Customer Number. This Customer Number is also referred to as the Customer ID. Please use this Customer Number to login. You can login from the Gene Link home page or the oligo orders page.
Password is NOT required for placing oligo orders. Password is only required for order tracking, order history and online catalog products orders. As default, the customer number is set as the password.
Catalog Product Orders
Select the 'catalog orders' button to browse or place catalog orders. Select products to order and view their specification sheets. To finally submit order after viewing and approving the items on the cart
you will require a Gene Link assigned Customer Number or new customers simply register as a 'new customer'. All existing Gene Link customers have a customer number. Please call or email if you do not remember your customer number.
A password is required for online catalog orders. As default, the customer number is set as the password.
Site Navigation
Home Page
The Home Page contains almost all important links to other pages on our site. It is a good page to come back to if you can not find the appropriate page.
You can access the Home Page by clicking on "HOME" on the green menu bar of every page. We suggest to use the search feature to find a particular product or cross reference.
Site Map
The Site Map page is an index of all the pages. This page is helpful for a quick way to find the information you are looking for. We suggest to use the search feature
to find a particular product or cross reference.
Site Search
Most people use search as their primary method of finding what they want on a Web site.
Simply enter a key word into the search box, and matching pages with information will be displayed. The 'Search' field has a drop down list to select either 'Site' or 'Catalog'.
Registration and Login
Existing Customers
All existing customers have a Gene Link assigned customer number. This Customer Number is also referred to as the Customer ID. The Gene Link assigned customer number should be used for all logins and is the password as default.
Password is required for order tracking and online catalog products orders. This requirement is only for online catalog item products and for checking order history and status.
Password is not required for custom oligo orders.
New Customers
All new customers can place the first order without having a customer number. At Gene Link customers are assigned a number after their first order is received. All new customers are requested
to register and provide all the requested information. The order will be processed and you will be contacted if any more information is required. A Gene Link assigned customer number will be emailed
to you for future use.
Individual Users
At Gene Link 'Customer Numbers' are assigned to Principal Investigators, Laboratory Directors or Independent Laboratories. Researchers within the same 'laboratory' use the same Customer Number.
Individual researchers are termed as 'User' and registered. All orders placed are thus linked to a customer number and a user. A new researcher in a laboratory registers under the 'Customer Number' account.
Password
All existing Gene Link customers have a Gene Link assigned Customer Number. This Customer Number is also referred to as the Customer ID. In addition to the Customer Number you will be required to enter
password for placing online orders for catalog products and for viewing order status and history. Online oligo ordering still does not require a password.
Our new web site offers the security of password protection for placing catalog
orders and viewing order status and history. Customers can feel confident that their
information is protected, while enjoying the convenience of acquiring account
information immediately, at the click of a mouse. As a default, your password
will be the same as your customer number. You will be able to change it when you
log on. Please make sure that all parties ordering for your account are aware of
the password. We advise that password be changed only after consultation with
all 'users' of the account, specifically after approval by of the Laboratory
Director or Principal Investigator.
Shopping and Checkout
Shopping
Online shopping is intutive. Browse through the catalog and select the products you want. You can edit, add or delete products from your shopping cart.
You will be asked for a customer number and password at checkout. Existing customers can enter their customer number and password. The default password is the same as the customer
number unless you have changed it. New customers can register and place an order.
Shopping Cart
The shopping cart is saved unless you exit the browser. The contents of the cart can be edited before an order is placed.
Checkout
At checkout you will be required to enter your 'Customer Number' and 'password'. New customers can register and checkout.
Order Confirmation, Cancellation and Changes
Order Confirmation
All submitted online orders receive a message indicating the order number and the email address where the automatic email confirmation will be sent.
Please print or make a note of this information. The email confirmation is an official record of order placed and should be saved for future reference.
The email address used for sending the automatic confirmation is of the 'User'. Please select your name from the dropdown USER name field.
If you are a 'new' user, select NEW and enter your name, email address and telephone number.
This information will be stored and your name will appear the next time you login.
Order Changes and Cancellation
Oligo Orders
All custom oligo orders go into production immediately upon receipt of an order. This ensures our 24 hour shipment schedule.
Please email us as soon as possible if you notice an error after placing an order. Reference the order number in all correspondence with Gene Link.
The email address for immediate inquiries relating to the order on the day it was placed is oligos@genelink.com
All inquiries after 24 hrs. of order placement may please be addressed to cust_service@genelink.com
Catalog product Orders
All catalog product orders are routinely shipped the same day for next day delivery.
Please email us as soon as possible if you notice an error or want to amend an order. Reference the order number in all correspondence with Gene Link.
The email address for immediate inquiries relating to the order on the day it was placed is orders@genelink.com
All inquiries after 24 hrs. of order placement may please be addressed to cust_service@genelink.com
Order Tracking and Order History
Order Tracking and Order History
All orders are assigned an order number once placed. An email confirmation of all orders contain the order number. You can track the shipment status of orders online by clicking
the 'Order Status' menu item in the lower menu bar. You will be required to enter your customer number and password to access order status and order history.
